I. Video Processing Priority
JoggAI processes videos based on the priority level included with your plan:
- Free: Standard video processing
- Starter: Fast video processing
- Creator: Faster video processing
- Business: Highest video processing priority
A higher processing priority allows submitted jobs to enter the production queue ahead of lower-priority jobs.
II. Video Processing Time
JoggAI does not guarantee a fixed completion time.
Actual processing time may vary depending on:
- Current system demand
- Video duration
- The selected feature and model
- Output settings and generation complexity
Longer videos and workflows that require more processing resources may take additional time, even when your plan includes faster processing.
III. Video Processing Status
After you submit a video, you can monitor its status from your project list.
- Pending: The video is waiting to enter the processing queue.
- Processing: JoggAI is generating or rendering the video.
- Completed: The video is ready to review or download.
- Failed: The generation could not be completed. Follow the instructions shown in the product or try again.
Processing priority is automatically applied according to your current subscription plan. You do not need to purchase separate Lip-Sync Minutes to activate your plan’s processing priority.
IV. What Should I Do If Processing Takes Longer Than Expected?
If a video remains pending or processing longer than expected, contact the JoggAI Support team.
Please include the following information so the team can investigate the issue:
- Your video ID
- The feature or workflow you used
- The approximate submission time
- A screenshot of the current processing status, if available
Avoid repeatedly submitting the same generation while the original job is still processing, as this may create duplicate jobs and use additional credits.
We are committed to providing reliable video processing for every JoggAI user. Thank you for your patience and understanding.
